Orders are processed within 1-3 business days. We ship livestock every day of the week as long as the weekend does not interfere with the shipping process. If your livestock order is placed after Tuesday, we may not be able to ship the next day to ensure no packages get stuck at a carrier facility over the weekend.

After an order is dropped off with UPS, it may take up to 6 business for an order to be delivered, depending on the shipping method selected at checkout. If your order contains live animals or plants, orders will be delivered within 1-3 days.

Yes, we offer free shipping on select items and locations. See accurate shipping rates for your location at checkout.

Tracking numbers may take up to 24 hours to update. If your tracking number does not show any updates after 24 hours, please contact us.

Yes, we ship all over the US including AK, PR and HI.

No, unfortunately international shipping is not available.

After an order is placed, you can change the address as long as the order has not been shipped yet. If your order has been processed or fulfilled, we are not able to change the address.

Yes. You can cancel within 24 hours. If your order has been processed or fulfilled, it cannot be canceled.

Yes, we accept returns.

Dry goods - we accept returns within 30 days if items are unused, unopen, and in their original packaging with all components. If you have a return, please contact us before returning any items.

Livestock and plants - if you'd like to return a live item, please contact us so we can further assist you.

You can find out our full return policy here.

You are always covered by our 100% live arrival guarantee. If there are any issues upon arrival, just send us a message and we'll take care of it. You must submit 2 clear photos upon arrival to info@cuboidstore.com. Photos must show any DoA items inside of the sealed and closed shipping bag.

See more:

Live arrival guarantee

DOA Claims

Although a damaged package is never good, the contents may still be intact. Take pictures of the damaged box upon arrival and proceed to inspect the items inside. If you find any issues inside, contact us.

Submit pictures of the damaged box as well as any damaged items inside. Our team will assist you and provide a quick resolution.

If there are missing items in your box, reach out to us. We will refund or ship the missing items at no extra cost.

If you receive an incorrect item, reach out to our team. We will quickly work with you and provide a resolution - either by providing a refund or by sending the correct item. Know that depending on the incorrect item sent, we may require you to ship the item back to us. If this is the case, a free return shipping label will be provided.

Yes, we do. We offer a 100% live arrival guarantee and you are always covered.

Read more about our guarantee here.

Yes! You can place orders online for pick up at our retail store during business hours.

Cuboid Aquatics, 6637 Easton Rd, Pipersville, PA 18947

Store: (215) 794-3474

Business hours (EST):

Mon - Sat 11am - 7pm, Sun 11am - 5pm

You can reach us during business hours at 215-794-3474.

Business hours (EST):

Mon - Sat 11am - 7pm, Sun 11am - 5pm

Yes, you can make changes to an order as long as it has not been processed or fulfilled yet.

In most cases, yes, your fish will still be fine. We pack all fish using professional shipping methods that are designed to keep them safe for extended periods in transit. This includes insulated packaging, secure bagging, and enough clean water and oxygen to sustain them well beyond the expected delivery window.

Delays can happen due to weather or carrier issues, and while they’re not ideal, a short delay does not usually harm the fish.

If your shipment is significantly delayed or arrives with any issues, reach out to us right away.